Go Kinetic by Windstream 4+

Hmmm

Nice an easy so far. I have used this 2 months now so far it’s nice and easy let’s just hope it stays this way and nothing unexpected happens like we’re telemarketers calling more emails from places I’ve never seen or heard of credit card leakage anything out of the ordinary that as an avenue going through directly to the company that I’m working with instead of going to three different companies just pay a bill and remembering all the passwords to all these different places to login so hopefully it stays nice and easy I like it so far as able to login my amount was right there of that was due I hate Clickbait I pick the credit card the pain out and that was it easy Peezy.

Unable to Pay On Time

The App was not showing current bill and had no option to pay the amount that was due until the DAY OF the deadline and because I was busy yesterday, I was not able to pay it on time. I just realized that there was a bill due but I was late a day! This is unacceptable! Can you please find another app developer that can resolve this issue? Other companies can do it. I am not happy that you allow this to happen. I usually pay my bills at least a week before they are due because I don’t know how busy it could be for me on different days. Your app is NOT user friendly and ridiculously unhelpful!

Oh, and I did set up auto pay through the app. Nothing happened! What are you guys thinking?! Don’t you want to get paid on time? How many customers do you have? If you have 45,000 high speed internet customers paying an average of $80, you will be missing about $70,000 a day on interest if they can’t pay on time. If they pay ahead of time, your money is making interests those days you were not even supposed to have our money.

Please get a good app developer and pay him/her/them a good amount. It’s an investment worth paying for.

Developer Response ,

I'm very sorry your are running in to problems using the app. Please contact Windstream Support at 1-800-347-1991 to get assistance with your Billing issue. Thank you.

App is fine service is spotty

I’m giving a 1 star review for the fact that I have had issues with my service from the start. I live in a 4bd townhome. There are 3 beds up and 1 down. The internet box sits in the bedroom directly above my room sometimes I don’t have service and others I do! Never have the techs that have came out been able to fix the issue! I live in a small town and we have a limited number of providers we can choose from so I stuck it out with this company.. I was initially signed up with this service through a marketing rep who came to my door. He advised me I would get service for $33 and some change a month now my service has gone up to a little over $80 with no warning of any sort!!! I work 2 full time jobs just to be able to survive so every dollar counts! I do not qualify for any discounted rate due to having to work 2 full time jobs which in my opinion is unfair! I’m not looking or asking for any handouts; however be reasonable here!!! I do not appreciate your company charging me over double what I was paying without my knowledge!